eBay Sellers Blog: Information About eBay online Shopping<P>

A New Article
When Things Go Wrong: How to Resolve eBay Disputes.

eBay has quite an intricate and long-winded dispute resolution procedure. In this email, I'll try to break each step down for you, so you can see what's involved and how long it takes.

As an example, let's go through what you would do if you paid for an item but didn't receive it from the seller.

Before you open a dispute: Give the seller a chance to send the item before you get ahead of yourself and open a dispute. If you're concerned about how long the item is taking to arrive, the first thing you should do is send a polite email to the seller saying that you haven't received it and asking whether they have posted it. You should also check your own email address in eBay's options, to make sure that the seller can reply to you. As a last resort before opening a dispute, you should try to call the seller on the number eBay has for them. You might have to pay long-distance charges for the call, but that's better than dragging the auction through mediation for months.

Step 1 - You open an Item Not Received dispute: You can do this here: http://feedback.ebay.com/ws/eBayISAPI.dll?InrCreateDispute.

All you need to do is enter the item number and say that you did not receive the item.

Step 2 - eBay contacts the seller: eBay sends the seller an email that tells them that you've said you didn't receive the item. Then can then choose to tell you one of three things: that your payment hasn't cleared yet, that the item is in the post, or that they'll give you your money back. The seller can also tell eBay that they would like to send you a message.

Step 3 - You talk to the seller: You try to work out what's happened directly with the seller, sending messages back and forward. Hopefully they'll agree to give you a refund for the sake of their feedback, or your item will turn up in the post during this time.

Step 4 - Closing the dispute: After 30 days (or 10 days if the seller didn't respond), you have two options to close the dispute: either you were satisfied or you weren't. If you weren't satisfied, then you can claim under eBay's purchase protection program for up to $200.

Independent Dispute Mediation.

If you don't want to go through eBay's own process, and especially if the auction was for a high-value item, then you can use a third-party mediator. eBay recommend SquareTrade, at www.squaretrade.com, who provide mediation to many websites where there are buyers and sellers. They will contact the seller on your behalf and then mediate as you negotiate what to do from there.

Sellers who are committed to going through SquareTrade's mediation for any disputes can sign up to display the 'SquareTrade seal' on their auctions. This gives their buyers $250 fraud protection, and shows that their identity has been independently verified so they are who they say they are.

When your sellers aren't in such good standing, though, you need to be careful to avoid being a victim of fraud. There are a few scams that you especially need to look out for - we'll cover them in the next email.

Wyatt of http://www.ezshoppingportal.com

Some Thoughts About eBay
Info On Ebay Collectibles

How to People Get the Right to Call Themselves PowerSellers?
eBay gets to decide who can be a PowerSeller and who can't, and they have strict requirements. To get in at the minimum PowerSeller level, you must have a feedback rating of at least 100 (minimum 98% positive) and sell at least $1,000 worth of items every month for three months in a row. There are different levels of PowerSeller membership as you sell items of greater value: $1,000 total is bronze, $3,000 is silver, $10,000 is gold, $25,000 is platinum and $125,000 is titanium.
If PowerSellers ever fail to meet the required amount of sales, or their feedback falls below 98% positive, then they lose their PowerSeller status. In short, the only people who get to be PowerSellers on eBay are the people who have been successful for a good while, and are on track to stay that way.

Ebay Auction

Pay promptly: Sellers love nothing more than to be paid promptly - paying as soon as the auction ends saves the seller all sorts of worry, especially if you pay by credit card or another electronic method. You will often find that your positive feedback appears within a few minutes of you paying if you pay as soon as the auction ends.
Don't be a difficult customer: Understand that your seller might take a day or so to respond to you, and perhaps a few days to send your item - harassing them is nasty and unnecessary, and won't get you good feedback.

Ebay Software

Computer Scams.
If you bid in a computer auction but don't win, the seller might email you to ask whether you would like to buy a computer the same as the one they just sold through their own website.
This is a bad idea! You have no guarantee that the item will ever arrive, and you haven't just given them your money - you've given them your credit card details too.
There are sellers with nothing but positive feedback who use this scam often - and since you won't be able to leave them any feedback on the transaction, their reputation will stay that way. If you complain to eBay that you bought an item outside the site and got scammed, they will tell you to get lost and not do it again.

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